Shipping & returns
Delivery
Please note that orders will only be dispatched when we have received full payment of the order. When you choose to pick up your order at our warehouse, you can pick up your order when you have received notification that your order is ready for collection. Please note that your address must be reachable by truck and that upon delivery somebody must sign the delivery note.
The delivery time of the products is indicated directly with the articles.
(these are lead times, not guaranteed delivery times)
We deliver in all EU countries and Switzerland.
(Delivery of cast iron radiators and cast iron bathtubs to Switzerland only possible by agreement!)
Applicable delivery- and administration costs will be shown in your basket and depends on country of destination, weight and type of product(s) of your order.
| Post NL | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Index : | Netherlands | Belgium & Luxembourg | Germany | Austria & Denmark | France | Italy | Spain & Portugal | Sweden & Finland & Poland | Lichtenstein & Switzerland |
| 0.001-0.069 | € 4,50 | € 4,50 | € 4,50 | € 6,50 | € 6,50 | € 6,50 | € 6,50 | € 6,50 | € 15,00 |
| 0.07-0.0999 | € 5,50 | € 5,50 | € 5,50 | € 8,50 | € 8,50 | € 8,50 | € 8,50 | € 8,50 | € 15,00 |
| Courier (incl. 21% VAT**) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Index : | Netherlands* | Belgium & Luxembourg | Germany* | Austria & Denmark* | France* | Italy* | Spain* & Portugal* | Sweden* | Finland* & Poland | Lichtenstein & Switzerland |
| 0.1-0.99 | € 0,00 | € 0,00 | € 0,00 | € 20,00 | € 20,00 | € 25,00 | € 25,00 | € 25,00 | € 30,00 | € 35,00 |
| 1.0-1.99 | € 55,00 | € 85,00 | € 95,00 | € 115,00 | € 125,00 | € 150,00 | € 165,00 | € 165,00 | € 165,00 | € 325,00 |
| 2.0-4.99 | € 85,00 | € 145,00 | € 145,00 | € 165,00 | € 195,00 | € 195,00 | € 215,00 | € 215,00 | € 215,00 | € 385,00 |
| 5.0-9.99 | € 135,00 | € 185,00 | € 185,00 | € 205,00 | € 285,00 | € 285,00 | € 315,00 | € 315,00 | € 315,00 | € 465,00 |
| from 10.0 | € 185,00 | € 265,00 | € 265,00 | € 285,00 | € 365,00 | € 365,00 | € 395,00 | € 395,00 | € 395,00 | € 645,00 |
** The indicated delivery costs for shipments to Switzerland or Lichtenstein are excluding 21% VAT!
*** Please ask for shipping costs for other EU countries.
Returns
It may happen that you have to return (part of your) order or wish to cancel an order. In this case, we distinguish between inventory items and items specially ordered for you.
A specially ordered item cannot be taken in return. Specially order items are; bathroom taps other than chrome, bathroom furniture, baths (except Burlington), Perrin & Rowe or Lefroy Brooks sanitaryware, William Holland basins and baths, Armac Martin hardware, towel or cast iron radiators, special ordered wall and floor tiles and accessories other than chrome.
If you want to return an item please notify us up to 7 days after the delivery date by email, after this date we unfortunately cannot accept any return requests. We can only accept returns when the original packing and the product is clean and complete, the product is unused and unassembled. Please note the delivery costs of the product will be deducted from the credit.
Cancellation
If you want to cancel (part of) your order, please do so by email within 48 hours after ordering. After this period we will try our best to cancel or modify your order to your request but we cannot guarantee that we will succeed doing so, in which case we will have to deliver and invoice the original order.